Delete your SoundSplore account

This page explains how to delete your account in the SoundSplore app (Android and iOS) and what happens to your data.

Option 1: Delete in the app

Open SoundSplore and go to your Profile tab.

Your account is deleted right away and you'll be signed out.

Option 2: Request by email (no app needed)

Email support@soundsplore.com from the address linked to your account, with the subject "Delete my account".

We may reply to confirm the request came from you. We'll finish the deletion within 30 days and email you when it's done.

What we delete

When your account is deleted, we permanently delete:

Your account details: email address, name, username, password, and sign-in links to Google or Apple

Your profile, profile photos, and profile links

Your listening history, along with the device, browser, and location information recorded with it

Your likes, favorites, reposts, follows, and followers

Your playlists, mixtapes, snips, moods, and preferences

Your recent searches, feed, and suggestions

Content you uploaded (tracks, albums, files)

Contest entries, achievements, and live session history

What we keep

Reports and safety records: If you filed a report or were involved in one, we may keep that record for up to 2 years for safety and fraud prevention.

Payment records: Records of purchases or subscriptions may be kept for up to 7 years to meet tax and accounting requirements.

Backups: Deleted data may remain in encrypted backups for up to 90 days until those backups are overwritten.

Questions

Contact support@soundsplore.com. See our Privacy Policy for more about how we handle your data.

Questions, feedback or partnership ideas? We'd love to hear from you.

App support

Need help with the SoundSplore app, your account or your data? Email support@soundsplore.com. To delete your account, see the section above.